This was an experience worthy of sharing with my fellow travelers. I booked a car online from Fox Rent A Car that operates in the region of Las Vegas - Los Angeles - Phoenix. The price was lower and it felt like a great deal, but they were more trouble than they were worth.
If you will notice the sign in the middle of the picture...it says "line starts here." Funny thing is that was the middle of the line. Everyone in line had reservations and it took us 1 hour and 20 minutes to check in and get a car.
Tired, hot and impatient we still waited our turn and were pleasant to the guy at the counter. Amazingly he wanted to chit chat with us about his trip to our home city. I mean how long does it really take to get ID, pay, sign a few standard papers and leave the counter?!?
Then, we go outside in the sun to WAIT again. No one ever brought the vehicle to us, they instead waved their hand out to the lot and said there it is, keys are in it. When we walked out to the lot there were 3 vans and none of us knew which one.
The worst part of all this is that they seemed oblivious to their terrible customer service.
If you will notice the sign in the middle of the picture...it says "line starts here." Funny thing is that was the middle of the line. Everyone in line had reservations and it took us 1 hour and 20 minutes to check in and get a car.
Tired, hot and impatient we still waited our turn and were pleasant to the guy at the counter. Amazingly he wanted to chit chat with us about his trip to our home city. I mean how long does it really take to get ID, pay, sign a few standard papers and leave the counter?!?
Then, we go outside in the sun to WAIT again. No one ever brought the vehicle to us, they instead waved their hand out to the lot and said there it is, keys are in it. When we walked out to the lot there were 3 vans and none of us knew which one.
The worst part of all this is that they seemed oblivious to their terrible customer service.
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